The Three “C’s” of Patient Centric Care
In a world of systems and efficiency, “personalization” has become automated – if it exists at all. I do not run my plastic surgery practice in this way. My mission is to provide patient centric care… aimed at making every patient feel comfortable and satisfied with their unique desires. This takes time. This takes compassion. This takes professional expertise and experience.
The key component of patient centric care is an effective consultation. To some people, talking with doctors is intimidating because they’ve been interrupted, rushed or belittled. My approach is to listen and facilitate open communication… so that we can talk about your desires and I can manage expectations. We should be comfortable with each other and absolutely on the same page before entering the operating room.
My staff and I do this by:
Taking the time to know every single patient on a personal level; by acknowledging him or her as a person, not just a patient.
We Focus on the positives and the great results we will get, and not on the negative features we are aiming to correct
Approaching each person as a special, unique human being… means I do not change you to look like someone else, rather our aim is to make you look like a younger, healthier, more aesthetically balanced you. This requires being real about what to expect regarding the surgery, recovery and results on the physical and emotional levels.
The third aspect of patient centric care is building confidence in my patients. Even though just about any doctor can make them “feel good” about the procedure, they want to know that they are putting themselves in the best hands when choosing me as their surgeon. I don’t know of anyone who has been anything less than impressed with my training, qualifications and volumes of patients who are satisfied with their results. I’m one of the only triple board certified surgeons in the Washington DC area. I’ve been a professor and examiner at Georgetown University, written over 100 clinical papers, and have been president of the National Capitol area’s Society of Plastic Surgeons. I’m esteemed by my peers who have currently rated me as a Castle Connolly best surgeon and an America’s top surgeon. Also, my patients have clearly expressed their satisfaction by nominating me as “The Best Plastic Surgeon” of DC. and also the “Number One Doctor” for many years in a row.
This combination of the Three “C’s” is what makes Davinci Plastic stand out among the rest. If you’re considering a cosmetic procedure, set up a face to face consultation with me by calling 202.966.9590 or visiting www.davinciplastic.com.
Steven Davison M.D.
Board Certified Plastic Surgeon